Support

Need help with Shrew? Check the FAQs below, or reach out directly at support@shrew.technology.

Frequently asked questions

Who is Shrew for?+

Tradespeople, freelancers and small businesses who want to quote, invoice and get paid from their phone, without spreadsheets or paperwork.

How do I download Shrew?+

Shrew is available on the App Store for iPhone. Tap the download button on the home page or search "Shrew" on the App Store.

How do I sign in?+

Sign in with Apple or Google. There's no separate Shrew password to remember. If you can't get in, check you're using the same Apple or Google account you signed up with.

How do I turn a quote into an invoice?+

Open the quote and tap "Convert to invoice". The customer, job details and line items carry straight over, so there's nothing to retype.

How do my customers pay me?+

Customers can pay your invoices by card. Payments are processed securely by Stripe, and the invoice is marked as paid automatically when the payment goes through. You can also mark an invoice as paid yourself if a customer pays another way, like cash or bank transfer.

Can I add VAT?+

Yes. Shrew works out VAT for you and shows the subtotal and VAT separately on your quotes and invoices.

What happens when an invoice is overdue?+

Shrew marks it as overdue and shows it at the top of your home screen. Open the invoice and tap "Send reminder" to give your customer a nudge.

What does Create with AI do?+

Describe the job in your own words and Shrew drafts the quote for you. "Improve with AI" tidies up a description you've already written. You can check and edit everything before you save or send it.

Can I put my logo on quotes and invoices?+

Yes, on the Business tier. Add your logo once and it'll appear on every quote and invoice PDF you send. Your business details appear on your PDFs on every plan.

Is there a web or desktop version?+

Not yet. Shrew is iPhone only for now, but we're working on a web version so you'll be able to use it in any browser, including on Android.

How do I delete my account or data?+

Email us at support@shrew.technology with your account email and we'll process your deletion request in line with our Privacy Policy.

I found a bug. How do I report it?+

Email us at support@shrew.technology with as much detail as possible: what happened, what you expected, and your device and iOS version.

Contact us

Can't find what you're looking for? Email us and we'll get back to you as soon as we can.

Email support@shrew.technology